Refund policy

Returns/Refund Policy

Once your order has shipped, we do not accept returns. We use Fedex and don’t have control over the product once it leaves our facilities. Other variables like weather and heat can affect the items in transit. To avoid these issues, please select the appropriate shipping method as suggested with each lei.

It is very important to us that you are pleased with your purchase. If your item is received in damaged condition, please take a photo of it and email it to us within 24 hours of receipt of your shipment and we will provide you with a store credit.

If there is damage to your shipment due to shipping delays or package theft Auntie Ata's Lei Stand can assist you with filing a third party claim with Fedex however reimbursement is not guaranteed. If you need assistance with the third party claim, please email us to let us know.